FAQ

1.Q: Are you manufacture or trading company?
A: 100% We are manufacturer, our factory located in Zhongshan city, Guangdong province, 150km away from Guangzhou, Welcome to visit our factory! If you are not convenient to come, don't worry. You can also visit our factory on line.

2.Q: What is your delivery time?
A: In general, around 7-25 work days. We keep some accessories in stock, and assemble them when you place an order , we are able to finish full container in 7-10 days.

3.Q: What is the term of payment?
A: Payment terms: Advance 30% by T/T, and balance will be cleared before delivery. Other payment method like L/C, Paypal, E-checking,welcome to talk with us.

4.Q: Can I get some samples? And what's the timing?
A: Sure, You can get free samples for most of our items during our live stream, it takes 3-5 days to prepare the samples.
We charge you some sample cost and will return it during the next order. For loyal customer we’ve coorperated with, we will give some free shipping samples which hot sell in local market.

5.Q: Is it OK to print my logo on casters?
Option 1 - Build the molds and fixtures upon your sample or technical drawingsOption 2 - Add your logo on fork or wheel
Option 3 - Pack the casters in your branded carton
MOQ should be 1000pcs each size.

6.Q:How can I trust the quality of your casters?
A:We have a very strict quality control system, we do a series of caster tests before shipping. But you still have no idea about our quality, right? Therefore, no hesitate! Just place a trial order. You will not only trust the quality of our casters, but also our best service.

7. Q: I have an application for a caster that none of your standard products . Can you still assist with my needs?
A: Absolutely, We prides itself on solving application specific problems with creative and intuitive designs. Our
engineers are ready to tackle any and all of your caster and non powered material handling needs. Please contact our customer service representatives to get things rolling!